SAN FRANCISCO, Oct. 10, 2025 /PRNewswire/ — Infinitus Systems, healthcare’s leading agentic communications partner powering more than 100 million minutes of clinical and administrative conversations, today announced that the company has partnered with Outshift by Cisco to streamline healthcare operations, leveraging the orchestration layer of discoverable, secure, and distributed AI agents in healthcare.
Healthcare clinicians and staff face a flood of time-consuming tasks, from patient communication and follow-ups to prior authorization and insurance verifications. Infinitus AI agents streamline these vital but labor-intensive processes – which can include many thousands of faxes, phone calls, and voicemail exchanges managed by overburdened staff – to improve patient access and outcomes. Once streamlined using Infinitus AI agents, tasks that typically take 24-48 hours can instead be completed in seconds to a couple of hours.
Infinitus has joined Outshift and is collaborating with Cisco to further advance use cases in which the orchestration of multiple agents is required across an organization to serve patients, clinicians, and staff.
“Outshift is proud to collaborate with Infinitus and AI native innovators across the ecosystem,” said Papi Menon, Chief Product Officer and Vice President of Product Management for Outshift by Cisco. “Together we can build an infrastructure that dramatically improves the consumer experience, particularly in a sector as important as healthcare, to eliminate administrative burden for clinicians and streamline complex workflows that undermine quality and increase the cost of care.”
Interoperability and trust are essential as AI agents become more integrated in healthcare workflows. Infinitus’ AI agents are built on open protocols like Model Context Protocol (MCP) and Agent-to-Agent (A2A), to enable seamless integration and security in any orchestration environment.
As part of this collaboration, Infinitus has contributed to AGNTCY – an open-source framework under the Linux Foundation dedicated to advancing interoperability for the Internet of Agents. AGNTCY’s mission is to establish shared standards, promote agent discoverability, and build trust among AI agents, enabling secure and coordinated multi-agent workflows in mission-critical environments like healthcare. By publishing its MCP implementation to the Agent Directory, Infinitus ensures its healthcare-focused agents can seamlessly integrate with agents from other organizations.
“Agentic AI is simplifying work and unlocking new possibilities in healthcare. We share Outshift by Cisco’s vision for an Internet of AI agents – one that delivers secure, compliant, and trusted support to patients, clinicians, and staff,” said Ankit Jain, CEO and co-founder of Infinitus. “With this partnership, we can help accelerate that future for healthcare and lay foundational standards for open, interoperable, and responsible AI infrastructure.”
This comes on the heels of Infinitus expanding its partnership with Salesforce, allowing Infinitus AI agents to automate payor-facing call tasks from Salesforce Health Cloud and Life Sciences Cloud. Infinitus also recently announced its collaboration with IBM to bring agentic AI into specialty pharmacy at scale. The company is proud to be named to Fast Company’s World’s Most Innovative Companies of 2025 list, honoring the businesses shaping the industry.
About Infinitus
Infinitus is healthcare’s leading agentic AI communications partner, helping to improve the patient, clinician, and staff experience. Infinitus AI agents help automate, expedite, and simplify time-consuming but critical conversational touchpoints that drive patient, clinician, and staff frustration and dissatisfaction. Infinitus’ proven AI native architecture combines multimodal, multi-model AI with a robust knowledge graph, a proprietary discrete action space, and human-in-the-loop guardrails to ensure data accuracy, safety, and support for healthcare organizations at scale. Infinitus has raised over $100M from investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue. Infinitus was recently named to Fast Company’s World’s Most Innovative Companies of 2025 and is a trusted solutions partner to 44% of Fortune 50 healthcare companies. Learn more at https://www.infinitus.ai/
SOURCE Infinitus Systems, Inc.
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